Refund policy

Last updated: 6 October 2026

Codes are digital goods sold by our partner store and delivered instantly on screen and by e-mail. Refunds are requested from the store where you bought the code, under its own policy. We support the following principles with every store:

• Unused code (no characters consumed): eligible for a full refund if requested within 14 days of purchase.
• Partially used code: not refundable, since characters already generated cannot be returned. Exceptions are made when the Service failed to deliver what you paid for.
• Failed generations are never charged: the characters are credited back automatically.
• Duplicate payment: refunded in full by the store.

Refunds go back to the original card, usually within 5 to 10 business days. A refunded code is disabled. If you are unsure where you bought your code, contact us with the code and we will point you to the right store.